Our Returns, Refunds & Complaints Promise in Leyton
Florist Leyton – Trusted for Fresh Flowers, Guaranteed
At Florist Leyton, we are proud to serve households and local businesses in Leyton and the surrounding area with the freshest blooms. Our commitment to quality means your flowers will always arrive looking vibrant and beautiful. On this page, you'll find details about our returns, refunds, and complaints process, designed for your peace of mind.
Our Fresh Flowers Guarantee
Your satisfaction is our top priority, and we firmly stand by our Fresh Flowers Guarantee. Every bouquet and arrangement we deliver is carefully sourced and expertly arranged to ensure peak freshness. We guarantee that your flowers will remain fresh for a minimum period of 5 days from the date of delivery, provided they are cared for according to our instructions. Should you feel your flowers are not as fresh as expected within this freshness window, we are here to help.
Damaged-on-Arrival Policy
If your flowers or floral arrangements arrive damaged, wilted, or otherwise not in the perfect condition you expect, please let us know as soon as possible on the day of delivery or by the following day. To help us resolve the issue quickly, we may request a photograph of the item. Once we verify the concern, you can choose between a prompt replacement or a full refund—whichever is more convenient for you.
Refund and Replacement Options
We understand that fresh flowers are a time-sensitive gift and their quality is paramount. If your flowers do not meet our Fresh Flowers Guarantee or arrive in an unacceptable condition, you may request either:
- Replacement: We will arrange a replacement delivery at the earliest possible opportunity, free of charge.
- Refund: A full or partial refund will be processed, depending on the nature of the issue.
Our team takes every concern seriously and will act swiftly to ensure your issue is resolved to your satisfaction. Refunds are processed promptly and returned using your original method of payment.
How to Lodge a Complaint
Your feedback helps us deliver the best possible service to the Leyton community. If you have a complaint about any aspect of our flowers or service, please contact us with your order details, a description of the issue, and any supporting photographs where appropriate. Our management team will investigate every complaint thoroughly and respond within 2 working days. We strive for a fair and satisfactory resolution every time.
Serving the Leyton Community
Florist Leyton is committed to being the local florist you can trust. Whether you are a business owner sending flowers to clients or a family celebrating a special moment, we are dedicated to making every experience delightful. Our policy reflects the care and personal attention we give to each customer, ensuring our neighbours always receive the freshest flowers and the best service.
Contacting Our Team
We're here to support you at every step. Please reach out if you have any concerns, queries, or suggestions. Our friendly Leyton-based team is genuinely eager to help resolve any issues and maintain our reputation as the trusted local florist.
